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Dear Jenny and Peter,
Sue & I would like to thank you and the National Shade team for a fantastic project.
I have been in the building industry for over 25 years and in that time I have experienced too many disappointments with sub-contractors, suppliers and service providers. It was with great relief to have such a great experience with your company.
We had visited three other companies before going to your show room in Mitchell and we were getting worried that we would not find the product or service we wanted.
Instantaneously Sue and I took a liking to Jenny – her knowledge and professionalism was impressive. It was great to find someone who actually knew what they were talking about!
The ‘Louvretec Operable Roof System’ appeared elegant and well designed and engineered.
A few weeks after we placed our order, the roof components and materials were delivered on site, as promised by Clint. He was very helpful and has the best people skills.
Matt G was the installer of the Louvretec Operable Roof. I have rarely come across a tradesman of his calibre. His eye for detail and obsession with microscopic tolerances was impressive. Nothing was too much trouble for Matt. When we asked for small rivets to hold down the flashing instead of hex-screws he did not blink an eye. He took the suggestion to the next level by dabbing the paint on each rivet head by hand using an ear bud. He arrived on time everyday and worked through the day, not even stopping for lunch. At the end of the day he would tidy up after himself, something I rarely see on my building sites.
The end result has exceeded our expectations. We now have a fantastic outdoor room.
Thank you again for making the whole experience a positive one.
Posted By: Fred & Sue
Can you please pass on that we have been thrilled and impressed with the progress in 1 day and wish to acknowledge the crew that spent time erecting the frame. They were both courteous and very informative in details to the questions I had. I would like to say they are continuing the wonderful expectations/ standards that National Shade have set thus far in our project.
Posted By: Tony & Megan
We are writing to you to thank you for the expert work National Shade has done on our patio roof and pergola.
We especially want to thank both the boys who worked incredibly hard and long hours every day including a whole weekend to ensure the roof and pergola were completed before they started their next scheduled task elsewhere. The work they both did was very professional and they ensured the whole structure was sound and expertly finished.
This may not have been a really big task for National Shade, but to us, it has made an enormous difference already to our outdoor life and we really appreciate the work that was involved from producing the original plan to the final cleanup.
We are delighted with the roof and pergola and we have had many compliments already from neighbours and passers-by who have stopped to inspect it. We couldn’t be more happy with it ourselves.
Posted By: Andrew & Annie